Client Experience Consultant

Garima Lohia is a client experience consultant with a distinctive approach that blends strategic insight, creative storytelling, and a deep appreciation for international savoir-vivre — the art of refined living. With a passion for cultural elegance and global hospitality standards, Garima partners with companies and brands to elevate their client journeys, ensuring every touchpoint aligns seamlessly with their voice, vision, and values.

Drawing on her global perspective and refined sense of service excellence, Garima helps businesses craft immersive client experiences that not only enhance loyalty but also reinforce brand identity. From luxury hospitality to premium retail, Garima’s expertise spans industries where exceptional service and attention to detail are paramount.

Her philosophy is simple: Every client interaction is an opportunity to express the brand’s story, culture, and values. By marrying creative design with strategic thinking, Garima helps companies not only meet expectations but surpass them — creating lasting impressions that drive growth and distinction in competitive markets.

Whether working with emerging lifestyle brands or heritage luxury houses, Garima’s bespoke approach ensures that every client experience becomes a natural extension of the brand itself — authentic, intentional, and unforgettable.

Prior to moving to New York and stepping into consulting, Garima worked as the Founder and Creative Director of her own successful 1950’s Parisian fashion inspired label and store in India — La Voguette – an experience that sharpened her creative sensibility and gave her a first-hand experience with client engagement and its significance.

Garima holds a Master’s degree in Marketing Communications from Westminster Business School, London and a Diploma in International Etiquette & Protocol from Institut Villa Pierrefeu, Switzerland — an education that built that foundation of understanding the importance of savoir faire and cultural customs to help build brands with the best client experience and a global appeal.

Let’s create experiences that speak your brand’s language — elegantly and effortlessly.